Affiliate portal help
Common questions about your affiliate account, linking, and payouts.
What does “Your affiliate account isn't linked yet” mean?▼
Your affiliate application was approved, but the email address you are currently signed in with does not match the email we have on file for your affiliate account. Until the accounts are linked, you cannot see your referral link or commissions.
What should I do if my account is not linked yet?▼
Sign out and sign back in with the same email address you used on your affiliate application. If you no longer have access to that email, or if an admin created your affiliate account under a different address, click Contact support on the portal page and we will link it manually.
Why is my application still pending?▼
We review affiliate applications within 2–3 business days. You will receive an email with your referral link once your application is approved.
Why was my application rejected?▼
Applications may be rejected if the information provided is incomplete or does not meet our program guidelines. You can reapply at any time with updated details, or contact support for feedback.
How do I receive my commission payouts?▼
Commissions are calculated monthly and paid to the PayPal email saved in your affiliate profile. Make sure you add a valid PayPal email and upload a profile picture in the portal before payouts begin.
Where can I find my referral link?▼
Once your affiliate account is linked, your unique referral link and tracking code appear at the top of the Affiliate Portal.
Still need help?
Our support team can manually link your account or answer any affiliate questions.
Email support@zoesend.com