Refund Policy

If Reloadly or the applicable operator or brand does not confirm fulfillment, ZOE Connect may retry delivery or return the eligible amount to the original payment method or ZOE Wallet, as appropriate. Contact support with the order reference so the delivery record can be reviewed.

A mobile top-up confirmed by the operator, a bill payment confirmed by the provider, or a gift-card code that has been displayed or delivered is generally final because the digital value cannot ordinarily be recalled.

A refund request is not an automatic approval. We review provider status, delivery records, payment records, and any available redemption information. Processing time after approval depends on the original payment method and financial institution.

Request a review at support@zoesend.com. Do not send full card numbers or passwords.