ZOE Connect — Stay connected. Anytime. Anywhere.ZOE CONNECTStay connected. Anytime. Anywhere.
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Delete your ZOE Connect account

You can ask us to delete your account here, even if you no longer have the app. Signed in? You can also use Account → Privacy & Data.

  1. Enter the email address on your ZOE Connect account.
  2. We email you a one-time link (valid for 30 minutes) to prove the account is yours.
  3. Open the link and press “Confirm deletion request”.
  4. We complete the deletion within 30 days and email you when it’s done.

What we delete: your profile (name, email, phone, country, photo), saved recipients, notification preferences, in-app notifications, Telegram links, ZOE AI chats, wallet tag and referral code. Your sign-in is permanently closed.

What we keep: order, payment, refund and payout records for 7 years for accounting and fraud prevention, then remove them. They are not linked to an active account.

When: within 30 days. We email you when it is complete — until then your account still exists.

ZOE Credit and open orders: you don’t have to spend your balance first. If you have credit left or an order in progress, our support team will contact you about it under our existing terms before closing the account.

Prefer email? Write to support@jeromedigitalshop.com from your account email. We never ask for your password, card details or ID to delete an account.