Privacy Policy

ZOE Connect is operated by Jerome’s Digital Shop, LLC, doing business as ZOE Connect. This policy covers the website at zoesend.com. For privacy questions or requests, contact support@jeromedigitalshop.com.

Account: email address, name, optional phone number, country and profile photo, and your 18+ eligibility confirmation. Recipients: the name, phone number, country and operator you enter for top-ups, and recipient email for gift cards. Transactions: orders, payment references and status, refunds, ZOE Credit balance and history, membership and referral records. Messages: support tickets, ZOE AI chats and, if you link Telegram, your Telegram chat ID. Identity checks: where required for fraud prevention, verification results from Stripe Identity. Technical: IP address, browser type and security logs, plus device push subscriptions if you turn on notifications.

To create and secure your account, process and deliver purchases, show your order history and ZOE Credit, provide support, send order and account emails, prevent fraud and abuse, keep accounting records, and meet legal obligations. Marketing emails are only sent if you have not opted out.

Card payments are processed by Stripe and PayPal payments by PayPal. You enter payment details on their secure forms; ZOE Connect does not receive or store full card numbers, CVCs or expiry dates. We keep the payment reference, amount and status needed for receipts, refunds and support.

We share information only as needed with: Stripe and PayPal (payments and identity checks); Reloadly and the relevant operators or brands (delivering top-ups and gift cards — they receive the recipient number or email and product); our hosting, database, authentication and email provider; Lovable AI (ZOE AI answers); Chatbase (customer-care chat window); Cloudflare (contact-form spam protection); Telegram (only if you link it); and Google Analytics and Google AdSense (only with your cookie consent). Partner Marketplace vendors run their own sites under their own privacy policies. We do not sell your personal information.

Essential cookies and browser storage keep you signed in, remember your language and complete checkout. Analytics and advertising scripts are not loaded until you allow them, and you can change your choice any time through “Privacy settings” in the footer. See our Cookie Policy.

Order, payment, refund and payout records are kept for 7 years for accounting and fraud prevention, then removed. Account profile data, saved recipients, preferences and chats are kept while your account is open and removed when you delete it. Records of deletion requests are kept for 7 years as proof the request was handled. Backups expire on our provider’s rolling schedule and are not used to restore deleted accounts.

You can request deletion in Account → Privacy & Data → Delete account, or at zoesend.com/delete-account without the app. We verify that the request comes from the account owner, complete it within 30 days, and email you when it is done. We remove your profile, saved recipients, preferences, notifications, chats, Telegram link and photos, and permanently close your sign-in. Transaction records are kept as described above. You do not need to spend your ZOE Credit first; if you have a balance or an order in progress, support will contact you about it under our existing terms.

You can download a copy of your data from Account → Privacy & Data, correct your profile in your account, and ask us for access, correction or deletion at support@jeromedigitalshop.com. We may ask you to confirm you own the account. You can opt out of marketing emails using the link in any email.

We use HTTPS encryption, managed authentication with hashed passwords, database access rules that limit each account to its own data, rate limits and audit logs for sensitive actions. No system is completely secure; please keep your password and device safe.

ZOE Connect accounts are for people 18 or older, confirmed at sign-up. We do not knowingly collect information from children; contact us if you believe a child has created an account.

ZOE Connect is based in the United States, and our providers may process information in the United States and other countries where they operate.

When we change this policy we update the revision date above, and we will give additional notice or ask for consent where the law requires it.

Jerome’s Digital Shop, LLC (ZOE Connect) — support@jeromedigitalshop.com.