Your privacy
Privacy Policy
This Privacy Policy explains how ZOE Connect collects, uses, shares, and safeguards your information when you use our website and services.
1. Information we collect
We collect information you provide directly, such as your name, email address, phone number, payment details, and recipient information. We also collect device and usage information automatically, including IP address, browser type, and pages visited, through cookies and similar technologies.
2. How we use your information
We use your information to process transactions, deliver top-ups and gift cards, provide customer support, send order updates, improve our services, detect fraud, and comply with legal obligations. With your consent, we may also send promotional communications.
3. Payment information
Card payments are processed by Stripe. ZOE Connect does not store full card numbers, CVCs, or expiry dates. Stripe handles this data under its own privacy policy and security certifications. We retain only the payment reference and order details needed for receipts and support.
4. Sharing your information
We share information only with service providers necessary to operate the service, such as Reloadly (for mobile top-up delivery), Stripe (for payments), and email/SMS delivery services. We do not sell your personal information to third parties.
5. Cookies and analytics
We use cookies and similar technologies to maintain sessions, remember preferences, and understand how users interact with our site. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.
6. Data retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and fraud-prevention requirements. Transaction records are typically kept for at least seven years. You may request deletion of your account and associated data where applicable.
7. Security
We implement technical and organizational measures to protect your information, including HTTPS encryption, hashed passwords, short-lived access tokens, and role-based database access rules. No system is completely secure; you are responsible for keeping your password and device secure.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at support@zoesend.com. We will respond within the time required by applicable law.
9. Children's privacy
ZOE Connect is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
10. International transfers
Your information may be processed in countries other than your own, including the United States, by our service providers. We rely on appropriate safeguards, such as standard contractual clauses, to protect your information during these transfers.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with a new effective date. Continued use of the service after changes means you accept the revised policy.
12. Contact us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at support@zoesend.com.
FAQ
Frequently asked questions
What personal information does ZOE Connect collect?
We collect information you provide directly, such as your name, email address, phone number, recipient details, and order history. We also collect device and usage information automatically, including IP address, browser type, and pages visited.
Do you store my credit card details?
No. Card payments are processed by Stripe, a PCI DSS Level 1 certified provider. ZOE Connect does not store full card numbers, CVCs, or expiry dates. We retain only the payment reference and order details needed for receipts and support.
Who do you share my data with?
We share information only with service providers necessary to operate the service, such as Reloadly (for mobile top-up delivery), Stripe (for payments), and email/SMS delivery services. We do not sell your personal information to third parties.
How can I delete my account and data?
You can request deletion of your account and associated data by contacting support@zoesend.com. We will process your request in accordance with applicable law, keeping only the transaction records required for legal, accounting, and fraud-prevention purposes.
Do you use cookies?
Yes, we use cookies and similar technologies to maintain sessions, remember preferences, and understand how users interact with our site. You can manage cookie preferences through your browser settings.
How long do you keep my transaction history?
We retain transaction records for at least seven years to meet legal, accounting, and fraud-prevention requirements. Other personal data is kept only as long as necessary for the purposes described in our Privacy Policy.
Last updated: July 31, 2026.