Cookies & browser storage
Cookie Policy
This page is maintained by ZOE Connect and explains the cookies and similar browser storage we use, why we use them, and how you can control them. It supplements our Privacy Policy.
1. What cookies are
Cookies are small text files stored on your device by your browser. We also use similar technologies such as local storage and session storage, which work the same way for the purposes described here. Where this policy says "cookies", it covers those technologies too.
2. How we use cookies
We use cookies to keep you signed in, secure the administrator area, complete card payments through Stripe, credit the right affiliate partner for a referred order, and remember accessibility preferences you have chosen. We do not use advertising, retargeting, or cross-site tracking cookies, and we do not sell information collected through cookies.
3. Categories we use
- Strictly necessary — required for sign-in, account security, and completing a payment. These cannot be turned off within the site because the service will not function without them.
- Functional — remember your choices, such as accessibility settings and the affiliate link you arrived from. You can clear these in your browser at any time.
4. Cookies and storage we set
| Name | Purpose | Category | Duration |
|---|---|---|---|
| Sign-in session token | Keeps you signed in to your ZOE Connect account so you can view orders, wallet balance, and notifications. | Strictly necessary | Until sign-out or token expiry |
| Admin verification session | Records that an administrator has passed the PIN screen before reaching the back office. | Strictly necessary | Session |
| Affiliate referral reference | Remembers the affiliate link you arrived from so the correct partner is credited for your order. | Functional | Up to 30 days |
| Accessibility preferences | Stores your chosen accessibility settings such as larger text, high contrast, underlined links, reduced motion, and readable font. | Functional | Until you clear it |
| Stripe payment cookies | Set by Stripe during checkout to process your payment securely and detect fraudulent activity. | Strictly necessary (third party) | Set by Stripe |
5. Third-party cookies
Stripe sets cookies during checkout to process payments and prevent fraud, and our hosting and authentication providers set cookies needed to serve the site securely. These providers process that data under their own privacy policies. We do not embed advertising networks or social tracking pixels.
6. Managing cookies
You can block or delete cookies and clear local storage in your browser settings, and most browsers let you refuse cookies from specific sites. Blocking strictly necessary cookies will sign you out and prevent checkout from completing. Clearing functional storage resets your accessibility preferences and removes any affiliate referral credit stored on your device.
7. Changes to this policy
We may update this Cookie Policy as our services and providers change. The revised version will be posted on this page with a new date below.
8. Contact us
Questions about cookies or your privacy choices? Email us at support@zoesend.com.
FAQ
Frequently asked questions
Does ZOE Connect use advertising or tracking cookies?
No. ZOE Connect does not use advertising, retargeting, or cross-site tracking cookies, and we do not sell information collected through cookies.
Which cookies are strictly necessary?
Cookies and browser storage used to keep you signed in, protect the admin area, secure checkout with Stripe, and remember an affiliate referral are strictly necessary. Without them, sign-in, payment, and account features will not work.
Can I refuse or delete cookies?
Yes. You can block or delete cookies and clear local storage in your browser settings at any time. Blocking strictly necessary cookies will sign you out and prevent checkout from completing.
How long do ZOE Connect cookies last?
Session items are removed when you close your browser or sign out. Sign-in tokens are refreshed periodically and expire when the session ends. Preference items such as accessibility settings and affiliate referrals persist until you clear them or they expire.
Do third parties set cookies on ZOE Connect?
Stripe sets cookies during payment for fraud prevention and to complete the transaction, and our hosting and authentication providers set cookies needed to serve the site securely. These providers process the data under their own privacy policies.
Last updated: August 2, 2026.